We are committed to delivering high-quality cakes, sweets, and professional service.

1.Order Policy

Orders must be placed 24–48 hours in advance. Custom cakes may require a 50% advance.

2.Payment Policy

We accept Cash, bKash, Nagad, Rocket, and online gateways. No card details are stored.

3.Delivery Policy

Delivery timing depends on distance and traffic. Customers should check the cake upon receipt.

4.Return & Refund Policy

Refund not applicable if:
– Cake is cut/consumed
– More than 1 hour after delivery
– Cake damaged due to customer storage

Refund applicable if:
– Severe delivery damage
– Wrong design
– Verified mistake from our side.

5.Customer Support Policy

Support hours: 10 AM – 10 PM.

6.Cake Storage Guidelines

Store at 4°C. Do not keep at room temperature for more than 2 hours. Fresh cream cakes best within 24 hours.

7.Fair Use Policy

We maintain honesty, transparency, and fair pricing.